Archive for the 'Marketing' Category



Marriott.com among top 10 e-commerce sites

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Marriott.comAccording to this Washington Post interview, Marriott.com ranks among the Internet’s top 10 for sales. Shafiq Khan is Marriott International’s senior vice president of e-commerce, and he is in charge of the hotel chain’s website. He had been working for United Airlines and US Airways before going to Marriott and his online marketing experience helped Marriott to get where it is today: In 2007, Marriott.com generated more than $5.2 billion in sales.

But Khan says that the company has only scratched the surface so far. He already has plans for a new Marriott.com site that will be more personalized. For example, Marriot’s site doesn’t recognize return visitors and it doesn’t take their past purchases into account. Once the company has implemented better targeting for their return visitors it will make millions more from online sales.

In addition to that, Marriott is also currently considering to sell advertising on their website, although this could be a risky undertaking for a corporate website. After all, the hotel chain wants to make sales and complete transactions, it does not want to distract potential buyers from its offerings. Khan mentioned a good subtle possibility they’re looking into, which is “powered by…” ads and products the site will offer to you after the transaction has been completed, such as books or other products you might want to take with you when travelling.

I don’t know any personalized hotel website yet, so I think Marriott will be very successful with its new online presence if they can pull it off by 2009, as planned. Targeting does not only work for Google, Amazon or Netflix. Targeting is one of the great benefits of online marketing every business should make use of in order to boost sales and profits.

Better Targeting through Local Newspapers

According to this AdvertisingAge article, New York-based Interpublic Group has developed a new analytical tool that lets advertisers buy print ads at a sub-ZIP code level for better targeting of consumers. The tool allows the company’s clients - including Home Depot, Sears and Bridgestone - to focus on smaller metropolitan areas through a combination of “newspaper zoned editions, preprint inserts, direct mail, shoppers and other publications” instead of having to buy ads in large nation-wide newspapers.

Might that potentially be more bad news for slumping newspapers, a mass medium that has traditionally benefited from the adage that advertisers know half their ad buys are wasted, just not which half?

Not so, said [NSA Media Chief Development Officer] Mr. Desens. He cited the case of a mid-sized local restaurant chain that might not be able to afford to regularly blanket an entire metro area with ads. “If you’ve got eight locations, you now have the capability to advertise in just these eight neighborhoods,” he said, suggesting marketers would then advertise more. “But there may be a proportion of big clients who say, ‘I can now be more efficient so I can put some of the money back in my pocket.’”

The AdAge article lets this tool look like a great breakthrough in marketing, but isn’t it what has been possible on the Internet for a long time? Sure, this new tool can save companies money by assisting them with their newspaper ad placements… But take a look at Seattle-based Marchex (NASDAQ: MCHX) or at other media companies currently exploring the vast possibilities of local content networks and local search. The Internet has made it easier than ever before to only target consumers in a very specific area anywhere in the world. In addition, it’s even possible to only display ads that these consumers are more likely to be interested in seeing by taking into account their past purchases, user account settings as well as the age, sex and job of every single user of that particular service.

Local content and search will be huge on the Internet in a very short time and it will help advertisers to place ads more efficiently. Take geographic domain names as another example, if you will. A developed geo-domain such as NewYork.info, Lowell.com or Houston.com receives lots of targeted type-ins every day in addition to visits from search engines and external links. Each of these domain names potentially is a local newspaper!

Interpublic Group’s analytical tool might be a useful invention that will come in handy for advertisers buying newspaper ads, but it doesn’t change anything of the fact that the advertising dollars are migrating from the traditional media to the Internet and it will certainly not save newspapers that cannot successfully handle the shift from offline to online. Wise advertisers will spend more of their advertising budgets on targeted online ads sooner than later.

Google AdWords “Automatic Matching” Beta

GoogleA handful of Google AdWords users are currently testing the beta version of a new AdWords feature called “automatic matching”. This new feature shall help the advertisers to use their full budget by also targeting keywords suggested by Google’s system. This is how it works:

If an advertiser hasn’t made use of his full budget, let’s say he used only half of his pay-per-click advertising budget, Google automatically detects other keywords the advertiser hasn’t put on his keyword list and then adds them to the list in order to bring the ad to the attention of a larger audience. This is still a very early beta version, as far as I know, and AdWords users can opt out if they want.

“Automatic matching” sounds like a good function for advertisers who don’t have much experience in search engine marketing, because it can assist them with choosing targeted keywords that will expand the reach of their ads. However, it is debatable whether Google should be allowed to automatically modify a user’s keyword list. That’s why I think Google should keep the opt out option in the AdWords accounts if it decides to launch ”automatic matching” in the future. I hope the beta results will be good and Google will decide to launch it, though, as this certainly has the potential to increase the efficiency of your AdWords campaigns even if you don’t stay on top of your campaigns, changes in click prices and search volume of certain keywords 24/7.

Buy Seth now

Seth Godin - Marketing Guru Action FigureThis is absolutely hilarious, but it’s true: You can buy a Seth Godin action figure now! The marketing guru figure produced by Archie McPhee costs under $9 and, according to Seth, all proceeds go to the Acumen Fund. I bet you won’t get a marketing guru (complete with marketing secrets) for less than that ever again.

Stupid, yes. But this marketing gag is just as brilliant, and who knows, maybe they can really raise some money for the Acumen Fund.

Too bad that it didn’t come out before Christmas… ;)

Quoted: Seth Godin

Seth Godin, marketing guru and author of several books, on the importance of domains for the corporate world:

The internet has taught people what to do when they see a domain. It’s not just an address, it’s the first bit of marketing. (…) If you’re looking to start an online business, consider finding a great domain and build the business around it, not the other way around.

Source: Thinking about domains

Interview with Calvin Ayre of Bodog Entertainment

Elliot Silver writes:

On my blog this morning, I have a special interview with Calvin Ayre, CEO of Bodog Entertainment, one of the largest online entertainment companies in the world.

Calvin took some time to answer questions about Bodog’s recent legal issues, current marketing trends, and domain name situation.  I hope you will take a few minutes to read this interview this morning:

http://www.elliotsblog.com/index.php/2007/10/23/5-with-calvin-ayre-ceo-bodog-entertainment/

Best,
Elliot

Bodog Entertainment, which was founded in 1994 and is a big entertainment and online gambling company, recently lost its domain name Bodog.com due to a Nevada court’s ruling. Calvin Ayre then decided to rebrand the company under the domain name BodogLife.com.

Salesforce.com buys Force.com

Force.com has been registered since May 20, 1991. The previous owner originally registered it to host the website of his company named Force Technology. However, the domain has been parked since 2005. Despite the fact that he didn’t really need the domain anymore, the owner was reluctant to let it go.

It’s taken a long time for Salesforce.com to get hold of the Force.com domain name that the company unveils today. CEO Marc Benioff told Dan Farber that negotiations took a tough four years. But it wasn’t because the previous owners had a significant revenue stream coming from it. Their attachment was much more sentimental — it was the family name.

The sale price has not been revealed, but I think it is quite possible that Salesforce.com paid more than $1 million for Force.com, taking into account that the original owner did not want to sell the domain at first, and that Salesforce.com was very desperate to get hold of this one-word generic domain and negotiated for a long four years.

(via ZDNet)

Buy a domain that doesn’t suck

Stephan Spencer wrote an article on how to avoid buying a sucky domain for CNet’s News Blog. Some of his tips are quite obvious, especially to experienced domain buyers, but I think the article is a good guideline for small businesses that are going to buy a new domain for their website.

Spencer suggests, for example, to do some keyword research and to use the proper top-level-domain.

Top-level domain: Choose the proper top-level domain (.com, .net, .org, .info, and so on). If your business is in the United States, then you should use .com as your domain. While there is nothing wrong with .net and .org domains, they are not perceived as being as “professional” as .com domains. The .org domain is still perceived as nonprofit. Sometimes that is a positive though–such as for my blog ChangesForGood.org, because in that case I wanted to distance the blog from any commercial interests. Top-level domains like .info and .biz are often associated, rightly or wrongly, with spammers.
(…)
Site age (if a used URL): Run the URL through The Wayback Machine. Make sure there aren’t any previous associations with pornography, hate or violence. If there are, avoid the domain.
(…)
Relevancy: Make sure your domain name is relevant to your business. Don’t buy a URL because it sounds cool or it has personal merit. Buy it because it has direct, focused keyword relevance to you business.

These are just three of the eleven tips he gives: Keyword research, Linkability, Top-level domain, Used URLs, Site age, Back links, Blacklists check, Relevancy, URL length, Potential for legal conflict, and Double meaning.

I would like to add that you should check whether the domain is likely to receive direct navigation traffic. You can do this, for instance, by typing the domain (with extension) into Overture’s keyword suggestion tool.

Another advice I can give is that you should buy possible variations of your main domain to make it easier for people to find your website. For example, if your company name is Joe’s Burgers and your main domain is JoesBurgers.com you should also buy the singular version JoesBurger.com, the hyphenated version Joes-Burgers.com, JoeBurger(s).com, and, if your budget is big enough, a generic domain like BurgerJoint.com or Burgers.com, or a local domain, such as SanFranciscoBurgers.com if that is where you are located. In general, the more domains you own the more people will visit your website, so buy as many domains as possible (as long as they make sense and are related to your business, of course) and don’t forget to buy domains under popular TLDs other than .com, too.

Link: Eleven steps to buying a domain name that doesn’t suck

Spare time spent online increases

According to a Media-Screen report, broadband users spend almost half their spare time on the Internet. Most of the time online is spent on communication and entertainment. The report also says that broadband users devote more of their time to sending emails and visiting web sites than watching TV.

“Josh Crandall of Media-Screen said that the point of the results was not that broadband users spend more time online, but that online marketing is still underused in proportion to that time.”

Full article: Internet Captures Half of Spare Time

Google is most valuable brand in the world

GoogleGlobal market research and consulting firm Millward Brown and the Financial Times published the second annual BRANDZ top 100 ranking of the most valuable brands today. Google (NASDAQ: GOOG) is number one with a brand value of $66,434 million. This is followed by General Electric ($61,880 million; NYSE: GE), Microsoft ($54,951 million; NASDAQ: MSFT) and Coca-Cola ($44,134 million; NYSE: KO).

Link: Press Release (PDF)