If you're new here, you may want to subscribe to my RSS feed. While at it, why not follow me on Twitter, too? Thanks for visiting!
According to this Washington Post interview, Marriott.com ranks among the Internet’s top 10 for sales. Shafiq Khan is Marriott International’s senior vice president of e-commerce, and he is in charge of the hotel chain’s website. He had been working for United Airlines and US Airways before going to Marriott and his online marketing experience helped Marriott to get where it is today: In 2007, Marriott.com generated more than $5.2 billion in sales.
But Khan says that the company has only scratched the surface so far. He already has plans for a new Marriott.com site that will be more personalized. For example, Marriot’s site doesn’t recognize return visitors and it doesn’t take their past purchases into account. Once the company has implemented better targeting for their return visitors it will make millions more from online sales.
In addition to that, Marriott is also currently considering to sell advertising on their website, although this could be a risky undertaking for a corporate website. After all, the hotel chain wants to make sales and complete transactions, it does not want to distract potential buyers from its offerings. Khan mentioned a good subtle possibility they’re looking into, which is “powered by…” ads and products the site will offer to you after the transaction has been completed, such as books or other products you might want to take with you when travelling.
I don’t know any personalized hotel website yet, so I think Marriott will be very successful with its new online presence if they can pull it off by 2009, as planned. Targeting does not only work for Google, Amazon or Netflix. Targeting is one of the great benefits of online marketing every business should make use of in order to boost sales and profits.

A handful of
This is absolutely hilarious, but it’s true: You can buy a 

Recent Comments